Frequently asked questions

You can pay by bank card to the courier on delivery if you selected courier delivery to your address when placing the order.

After placing an order, you will receive an email with the planned delivery date. Delivery to any DPD Pickup point in Latvia takes up to 5 working days; courier delivery to your address takes up to 3 working days.

To check delivery progress, call +371 67660505, email info@rokaspulksteni.lv or use the online chat at rokaspulksteni.lv.

Our regular customers may receive discount codes during particular promotions. Enter the code in the "Enter your discount code" field at checkout to apply a discount under the promotion terms. This field is optional.

If you entered an incorrect delivery address and want to change it, for example from your home address to your workplace, please call us immediately on +371 67660505 to confirm the correct address.

We issue the refund on the day we receive the returned goods.

The money should reach the account used for the original payment within 1–3 working days, depending on your bank.

Unfortunately, we do not currently offer viewing and fitting in a shop. Shopping online with us offers these benefits:

• Find a suitable watch using our sorting and filtering tools or ask our online adviser.
• Choose from more than 6,500 watches.
• Fast, convenient delivery, with payment on delivery where available.
• Exchange or return the goods within 14 days.

Payments through Revolut or Luminor may take up to one working day to process. In that case, the confirmation email is sent once payment is confirmed.
Messages may also be classified as spam or promotions, so please check all your email folders.
If you still cannot find your confirmation, call +371 67660505, email info@rokaspulksteni.lv or use the online chat at rokaspulksteni.lv.