Warranty

All watches purchased from Rokaspulksteni.lv come with a two-year warranty in accordance with the laws and regulations of the Republic of Latvia.

 

The warranty covers defects caused by manufacturing faults or the quality of materials.

 

The warranty does not cover the watch battery or defects resulting from use of the watch. Battery life may differ from the period stated in the instructions.

 

A claim may be considered unfounded if:

• The product has mechanical damage, including engraving;
• Damage resulted from temperature fluctuations, such as a steam room, sauna or winter swimming, including condensation;
• Damage arose during active sports, such as water skiing, volleyball or martial arts;
• Damage resulted from exposure to water, aggressive chemicals (acids or alkalis) or electromagnetism;
• Damage resulted from careless use or failure to follow the watch's operating instructions;
• The liquid-crystal display is damaged;
• The crystal is damaged, for example cracked or scratched;
• Damage resulted from a natural disaster;
• The product was used for purposes other than its intended use.

 

The following are not considered watch defects:

• Misalignment of the hour and minute hands by less than half a minute division when set to 12:00;
• A quartz watch's seconds hand may be misaligned by up to half a division;
• An average daily rate deviation of up to −20/+40 seconds per day for mechanical watches. An average monthly rate deviation of up to ±20 seconds per month for quartz watches.

 

For a warranty repair, bring the watch to our office at Jaunmoku iela 34, Riga. Please arrange your visit in advance by emailing info@rokaspulksteni.lv or calling +371 67660505.
When the goods are handed over at our office, a handover/acceptance record is completed, stating the product details, included accessories and visual condition at handover, together with a precise description of the fault and/or its symptoms.